A&M Auto Body Inc. | Lawrence, MA

INSURANCE FAQS

WHETHER YOU NEED AUTOMOTIVE REFINISHING DUE TO A COLLISION REPAIR OR SIMPLY BRINGING NEW LIFE BACK TO YOUR VEHICLE. OUR SYSTEM PROVIDES A FLAWLESS FINISH.

COMMON QUESTIONS

WE WORK WITH ALL INSURANCE CARRIERS

A&M Autobody Inc. works with all major insurance carriers, and are also a preferred repair shop to many insurance companies. What does a preferred body shop means for you and your vehicle? A preferred shops work through an insurance company's DRP, or Direct Repair Program. It's a relationship with an auto repair shop that allows the insurance company to have a great deal of say in how a car is repaired, down to approving specific parts and labor to ensure your vehicle and wallet are taken care of.

A PREFERRED REPAIR SHOP OF

AFTER AN ACCIDENT

SAFETY FIRST

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If the car accident is minor, move vehicles out of traffic to a safe place.
Put your vehicle into park, turn off the engine, and turn on the hazard lights.
Use cones, warning triangles, or flares for added safety, if you have them.

GET NEEDED ASSISTANCE

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Check for injuries; call an ambulance when in doubt.
Call the police, even if the accident is minor. A police report can be very valuable to the claim process.

PROVIDE & GATHER DOCUMENTATION

Gather information from others involved in the accident.
- Drivers and passengers: names and contact information
- Vehicle descriptions (make, model, year)
- Driver's license numbers
- License plate numbers
- Insurance companies and policy numbers
- Eyewitnesses: names and contact information
- Police officer's name and badge number.
Take photos of all vehicles involved and the accident scene, if it is safe to do so.
Do not sign any document unless it's for the police or your insurance agent.
Don't admit fault, even if you think it was.

FILE INSURANCE CLAIM

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You can start the claim process immediately at the scene and add details when things are calmer.
Notify your insurance agent as soon as possible.

KNOW YOUR RIGHTS

MASSACHUSETTS LAW

Insurance company "steering" is illegal in the Commonwealth of Massachusetts. That means as a consumer you have the right to bring your vehicle to the auto body shop of your choice.

YOUR RIGHTS

You can have your vehicle towed to any auto body shop you choose.

You are not required to go to a drive-in claims center. Your insurer must inspect your vehicle at the location of your choosing.
You do not need to get multiple appraisals.
Your insurance company is responsible for restoring your vehicle to
pre-accident condition.
Your insurer must negotiate repairs with the auto body shop of your choice.